Privacy Policy

Stackblaze Inc. (hereinafter, "Stackblaze," "we," "us," or "our") provides managed hosting services, applications, databases, and support through our platform and related websites (including stackblaze.com), applications, services, software, and personnel (collectively, the "Services").

IF YOU ARE PURCHASING OR USING OUR SERVICES IN ANY WAY, PLEASE READ OUR TERMS OF SERVICE FOR DETAILED INFORMATION ABOUT THE BINDING LEGAL AGREEMENT BETWEEN YOU AND STACKBLAZE.

1. Introduction and Scope

This Privacy Policy (the "Policy") provides information on how we collect, process, and share the personal data (also referred to as personal information) of individuals who are external to our organization, including but not limited to job applicants, customers, potential customers, affiliates, visitors to our website, and service providers and each of their respective representatives (referred to in this Policy as "you" or "your").

For the avoidance of doubt, this Privacy Policy does not apply to data collected by our customers who use our Services to create and manage their own websites, applications, databases, or other technologies ("Customer Applications"). If data is collected and processed by our customers or through their Customer Applications, the customer controls such data (and Stackblaze is a processor of such data pursuant to our DPA). Please contact the owner or operator of the applicable Customer Application directly for information about its privacy policies and how it processes personal data.

After reading this Policy, if you have additional questions or would like further information, please contact us at privacy@stackblaze.com.

2. Personal Data We Collect And How We Use It

As further explained below, we collect and process personal data only for lawful reasons, such as (i) when the processing is necessary to perform a contract, like the Terms of Service, (ii) our legitimate business interests, such as improving, personalizing, marketing, and developing the Services, promoting safety and security, and recruiting and evaluating applicants, or (iii) with your consent, if required by applicable law.

Information You Provide to Us

• Account and Payment Data: If you set up a Stackblaze account through our Services or otherwise engage with Stackblaze, you provide basic contact and/or account setup information, such as your name, email, address, company information, language preference, username, password, and payment information. Please note that we do not store your payment information, but the third-party payment processors we engage may retain your payment information in accordance with their own privacy policies and terms.
• Website Comments and Posts: When you leave a comment, forum post, or contribute content on our website, you have the option to provide a profile picture, display name, website (URL), and other content or information at your option. Please note that any information you post to our website will be publicly available.
• Support and Inquiries: When you contact us through our live chat, online contact form, or through email or any other communication mechanism, you typically provide your name, email, information relevant to your inquiry, and any other information you choose to provide at your option.
• Applicant Data: If you are applying for a job with us, you provide any information included on your resume, CV, or application materials, such as contact information, date of birth, photo, education, employment, and work history, qualifications, skills, and professional licenses. You also may provide other personal data during an in-person or video interview.
• No Sensitive Information: Please do not provide any sensitive personal data when using the Services, communicating with us, or applying for a job – such as social security numbers, health or medical information, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or data concerning a person's sex life or sexual orientation. We do not intentionally process sensitive personal data and reserve the right to reject or delete it.

How We Use Data Provided By You

• Provide, Improve, and Maintain the Services: We use the data you provide to set up your account, provide the Services, receive or make payments, and communicate with you about your account and the Services.
• Market the Services: We may use your information to market and promote our Services. You may opt-out of marketing communications at anytime by contacting us at privacy@stackblaze.com or clicking the "Unsubscribe" button in the applicable communication.
• Protect You and the Services: We use the information we collect to promote the safety and security of the Services, our customers, and other parties. For example, we may use your information to authenticate users, facilitate secure payments, protect against spam, fraud, and abuse, respond to a legal request or claim, conduct audits, or enforce our Terms of Service or other terms and policies that may be in effect.
• Recruiting and Hiring: We use the applicant data described above to recruit and evaluate applicants who may join our team.

Information We Collect Automatically

We collect certain information via cookies or other automated means when you use the Services. The information we collect automatically is generally about your usage of the Services and your devices, such as search history, IP address, browser used, operating system and settings, access times, opens, clicks, and downloads of our email, and referring URL. If you are using a mobile device, we may also collect data that identifies your device, settings, and frequency of usage. This data may be collected by or shared with our third-party analytics, advertising, and anti-spam partners. If we are required to do so under applicable law, we will obtain your consent before automatically collecting any data.

How We Use Data That Is Collected Automatically

Stackblaze and its service providers use the automatically collected data described above to provide, advertise, and improve the Services, including to keep track of your preferences and profile information, customize services and content, measure the effectiveness of promotions and digital communications, conduct analytics, place our advertisements on other websites, estimate your general location and time zone, protect against malicious activity and spam, and to secure your accounts.

Visitors to our website have options to control or limit how we or our partners use cookies and similar technologies. For more information about cookies, please see www.allaboutcookies.org.

3. How We Share Your Information

We may share your personal data in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

4. Controlling Your Account and Your Rights

To submit a question or concern about how to control, modify, or delete your Stackblaze account or data, please contact us at support@stackblaze.com.

Depending on your location, you may have certain legal rights regarding your personal data, including:

• You may request access to your personal data and obtain information about our processing of your personal data, with whom we share your personal data, and your rights.
• You may request that we restrict our processing of your personal data.
• You may object to our processing of your personal data.
• Where we process personal data based on your consent, you may withdraw your consent.
• You may correct personal data that is inaccurate or incomplete.
• You may request that we delete your personal data or provide a copy of it to you.

We will not discriminate against you for exercising any of your rights, and we will reasonably verify your identity before acting upon any request. To exercise your rights or submit a question, please contact us at privacy@stackblaze.com.

5. How We Protect and Store Your Information

We maintain reasonable administrative, technical, and organizational safeguards designed to protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the personal data that we collect from you. We restrict access to personal data collected about you to our employees, contractors, and certain third-party service providers as discussed above.

Please note, however, that no website or storage mechanism, including the Services, can guarantee 100% security.

Generally, we store your personal data for as long as we need it for the purposes described in this Policy. We retain your Stackblaze account information after cancellation to allow you to efficiently reinstate your Services account, if you so choose. We may retain certain personal data for longer periods to comply with our legal and regulatory obligations, for the purpose of fraud monitoring, detection and prevention, and for our tax, accounting, and financial reporting obligations.

6. Children

We do not knowingly collect personal data from children under 13, or any higher minimum age in the jurisdiction where the child resides. If we learn that we have collected any personal information from a child under the applicable minimum age, we will take reasonable steps to delete such information. Parents or guardians who believe that their child has submitted personal information to us and would like to have it deleted should contact us at privacy@stackblaze.com.

7. International Transfers

The personal data we collect within your country may be transferred outside of your country to Stackblaze or its third-party contractors or service providers (described above) for the purposes described in this Privacy Policy, and when you provide us your personal data, you consent to any such transfers. As required by law, we rely on adequacy decisions, appropriate safeguards, or derogations when we transfer personal data across international borders.

8. Links to Other Websites

We may provide links to other websites as a service to you or in order to provide you additional venues in which you can leverage or share the opportunities of the Services. Please be aware that we do not control and are not responsible for their information collection, use, and disclosure practices. Please review and understand their privacy practices and policies, if any, before providing any personal data to them or using any of their services. We are not responsible for the content or information of these third-party sites, any products or services that may be offered through them, or any other use of the sites.

9. Changes to Our Privacy Policy

If we modify this Privacy Policy, we will post the updated version via our Services. It is your responsibility to periodically review this Policy, and you are bound by any changes to it by using our Services or continuing to affiliate with us after such changes have been posted.

10. Contact Us

If you have any questions, comments, or concerns regarding this Policy or our practices please write to us at: