Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Stackblaze Inc. ("Stackblaze," "we," "us," or "our"), including our hosting platform, applications, databases, and related services (collectively, the "Services").

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

1. Acceptance of Terms

By creating an account, accessing, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all users of the Services, including without limitation users who are browsers, customers, merchants, contributors of content, information, and other materials or services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case the terms "you" or "your" shall refer to such entity.

2. Description of Services

Stackblaze provides managed hosting services including but not limited to:

• Application Hosting: Hosting and deployment of web applications, APIs, and microservices
• Database Hosting: Managed database services including PostgreSQL, MySQL, MongoDB, and Redis
• CMS Hosting: Enterprise-grade hosting for content management systems
• Object Storage: Scalable file and media storage solutions
• Support Services: Technical support, monitoring, and maintenance

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

3. Account Registration and Security

To access certain features of our Services, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You are responsible for safeguarding the password and all activities that happen under your account. We recommend using a strong, unique password and enabling two-factor authentication where available.

4. Acceptable Use Policy

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Services. Prohibited activities include, but are not limited to:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting malware, viruses, or other harmful code
• Attempting to gain unauthorized access to our systems
• Engaging in activities that could harm minors
• Sending spam or unsolicited communications
• Hosting or distributing illegal content
• Using our Services for cryptocurrency mining without explicit permission
• Engaging in activities that consume excessive resources

We reserve the right to investigate and take appropriate action against users who violate this Acceptable Use Policy, including but not limited to removing content, suspending or terminating accounts, and reporting to law enforcement.

5. Payment Terms and Billing

By using our paid Services, you agree to pay all applicable fees as described in our pricing plans. Payment terms include:

• Billing Cycles: Fees are billed in advance on a monthly or annual basis
• Payment Methods: We accept major credit cards and other payment methods as specified
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Late Payments: Accounts may be suspended for non-payment
• Refunds: Refunds are provided according to our refund policy
• Price Changes: We may change prices with 30 days' notice

You are responsible for all taxes associated with your use of the Services. If payment is not received by the due date, we may suspend or terminate your access to the Services.

6. Your Data and Content

You retain ownership of all data, files, and content that you upload, store, or process using our Services ("Your Content"). By using our Services, you grant us the necessary rights to:

• Store, process, and transmit Your Content as necessary to provide the Services
• Make backups and copies for redundancy and disaster recovery
• Access Your Content as necessary for technical support

You are solely responsible for Your Content and must ensure that you have all necessary rights and permissions. You warrant that Your Content does not violate any laws, infringe on third-party rights, or violate these Terms.

We recommend maintaining your own backups of Your Content. While we implement backup procedures, we are not responsible for data loss and cannot guarantee data recovery in all circumstances.

7. Service Level Agreement

We strive to maintain high availability and performance for our Services. Our Service Level Agreement (SLA) includes:

• Uptime Commitment: We target 99.9% uptime for our hosting services
• Planned Maintenance: Scheduled maintenance will be announced in advance
• Support Response Times: We aim to respond to support requests within specified timeframes
• Service Credits: We may provide service credits for qualifying outages

SLA terms may vary by service tier and are subject to the detailed SLA document available on our website.

8. Intellectual Property Rights

The Services and all related technology, software, and materials are owned by Stackblaze or our licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

You may not:

• Copy, modify, or create derivative works of our Services
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any proprietary notices
• Use our trademarks without permission

9. Privacy and Security

We take privacy and security seriously. Our collection and use of personal information is governed by our Privacy Policy. We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication measures
• Compliance with applicable data protection regulations

However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials and notifying us of any suspected security breaches.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STACKBLAZE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless Stackblaze, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content or any content you submit, post, or transmit

12. Termination

Either party may terminate these Terms at any time:

• By You: You may cancel your account at any time through your account settings
• By Us: We may suspend or terminate your account for violation of these Terms or for any other reason with appropriate notice

Upon termination:

• Your right to use the Services will cease immediately
• We will provide reasonable opportunity to retrieve Your Content
• We may delete Your Content after a reasonable period
• Outstanding fees remain due and payable

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in San Francisco, California.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending email notification to your registered email address
• Providing notice through our Services

Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Services.

15. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Stackblaze regarding the Services
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect
• Waiver: No waiver of any term or condition shall be deemed a continuing waiver
• Assignment: You may not assign these Terms without our written consent
• Force Majeure: We shall not be liable for any failure to perform due to circumstances beyond our reasonable control

16. Contact Information

If you have any questions about these Terms, please contact us: